E-Relationship Manager Role for MBA Freshers | ICICI Bank

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Are you looking for a job in ICICI ban? They are hiring E-Relationship Management Services help customers avail a host of banking features primarily through the phone channel. The E-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their banking requirements. It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio. If you are looking for banking jobs, it’s the right place to acquire them.

ICICI is hiring freshers for the role of e-Relationship Manager – MBA Fresher. This is a non-coding and non-technical job. If you looking to kickstart your career in the Banking sector it’s the right time and right place to get started with ICICI bank. The details of the job, requirements and other details are given below.

Job Description:

  • Build and deepen relationships with customers to achieve an increase in the share of wallet and revenues through the phone channel
  • Provide professional customer service to achieve high customer satisfaction and retention which should result in a high Net Promoter Score
  • Have complete knowledge of the customer base in terms of the profile, demographics and assets in the bank
  • Serve as one-point contact to the mapped customers of the bank
  • Cross-selling and Up-selling of products and services for both new and existing customers
  • Providing advisory for various products offered by Banks to enhance relationship value
  • Develop and maintain banking relationships with a select group of customers through individualized customer service
  • Generate new business to achieve defined targets in terms of the customers, volumes and revenue for the segment
  • Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
  • Ensure coverage of customer base in accordance with business plans
  • Expand the base of new customers through referrals from existing customers

Key Skills:

  • Ability to manage relationships to improve the relationship value of existing Clients
  • Aptitude towards delivering high-quality customer service with good organizational and interpersonal skills
  • Excellent communication Skills
  • Self-driven with a Sales bent of mind

Experience: MBA (Freshers)

Job Location: Guwahati, Chennai, Indore, Hyderabad, Bangalore, Mumbai, and Delhi NCR

Link to Apply: e-Relationship Manager – MBA Fresher

Other Jobs: Current Openings

About the Company:

In 1955 ICICI was formed as an initiative of the World Bank. In the 1990s, ICICI transformed its business from a financial institution limited to development projects to a diversified financial services group. Ever progressing with the times, ICICI addressed a need to upgrade its corporate structure to that of universal banking.

The merger of ICICI with ICICI bank seemed like a natural step in line with its newly adopted universal outlook. This would enhance value for ICICI shareholders with low-cost deposits, increased fee-based income, participation in the payment system and transaction banking services. It would also greatly benefit ICICI Bank shareholders through a large capital base and scale of operations, access to corporate relationships built over five decades, new business segments and more.

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